veteran-owned-educator-led Veteran-Owned
veteran-owned-educator-led Decades Experience

Tech Support That Speaks YOUR Language.

THE MOMENT

EVERYTHING

STOPPED WORKING!

“I was about to send payroll when my computer froze. Then it shut off and wouldn’t turn back on. I felt sick. I tried everything I knew. Nothing worked. My employees were waiting. My customers were waiting. My entire business was stuck! I Googled solutions. I watched videos. I unplugged and replugged everything. Still nothing.... Then I found TekDok!"

"I showed up, diagnosed the issue, recovered her files, secured her system, and got her back online. When she saw her payroll screen reappear, she literally exhaled like she’d been holding her breath for an hour. Before I left, she said something I hear almost every week:

“I wish I had called you sooner!”

Most people don’t call a computer expert when things are fine. They call when something breaks at the worst possible moment. Tech problems don’t wait... and neither should you. Schedule your visit now.

Your future self will thank you.

Use The Calendar to Find The Best Time Slot Available --->

TekDok delivers trustworthy on-demand IT support and cybersecurity consulting for small businesses, professionals, and everyday computer users who value clarity, security, and peace of mind.

No jargon. No runaround. Strategic reliable help when you need it most.

25+ Years Experience
CompTIA Certified
Same-Day Response
veteran-owned-educator-led Your First Line of Defense

Computer Health Check with Tune-Up/Optimization

Think of it as a Digital Check Up. In one visit, TekDok tightens up your security, uncovers risks and improves speed and efficiency.

TekDok Restores Your Peace of Mind.

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Comprehensive Vulnerability Scan

Deep dive into your system to identify security gaps and potential risks

Sample Profile:

  1. Password & Access Practices (25 points)
  • [ ] Unique passwords used for all accounts (10 pts) ☐ ______
  • [ ] Password manager in place (5 pts) ☐ ______
  • [ ] Multi‑factor authentication (MFA) enabled (5 pts) ☐ ______
  • [ ] Shared accounts minimized (5 pts) ☐ ______
    Category Total (out of 25): ☐ ______
  1. Software Updates & Patching (20 points)
  • [ ] Operating systems updated regularly (10 pts) ☐ ______
  • [ ] Applications patched consistently (5 pts) ☐ ______
  • [ ] Antivirus/endpoint protection current (5 pts) ☐ ______
    Category Total (out of 20): ☐ ______
  1. Backup & Recovery (20 points)
  • [ ] Regular backups performed (10 pts) ☐ ______
  • [ ] Offsite or cloud backup available (5 pts) ☐ ______
  • [ ] Recovery process tested at least annually (5 pts) ☐ ______
    Category Total (out of 20): ☐ ______
  1. Network & Device Safeguards (20 points)
  • [ ] Wi‑Fi secured (WPA2/3) (5 pts) ☐ ______
  • [ ] Router/firewall configured properly (5 pts) ☐ ______
  • [ ] Devices encrypted (5 pts) ☐ ______
  • [ ] Remote access secured (VPN, MFA) (5 pts) ☐ ______
    Category Total (out of 20): ☐ ______
  1. User Awareness & Habits (15 points)
  • [ ] Staff trained on phishing awareness (5 pts) ☐ ______
  • [ ] Clear written security policies in place (5 pts) ☐ ______
  • [ ] Safe browsing/email practices followed (5 pts) ☐ ______
    Category Total (out of 15): ☐ ______

💼 Why TekDok

  • Peace of Mind Your Business is Secured
  • Veteran‑straight‑talk, experienced engineer who has seen every computer issue.
  • Fast response, human‑first support, proven systems.
  • Normal rate: $150/hr.

🚨 Security Audit

  • Includes comprehensive checklist review, backup validation, vendor risk check, phishing exposure scan, prioritized fixes.
One Click - Online Scheduler
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Efficiency Health Check and Tune-Up

Tune-Ups include the following:

  • Virus and malware scan
  • Deactivate unnecessary applications from startup
  • Clean unnecessary registry entries
  • Update applications
  • Optimize browsers for privacy and speed
  • Full hardware health scan (CPU, RAM, SSD/HDD)
  • Temperature and thermal performance check
  • SMART drive analysis for early failure detection
  • Windows event log review for recurring errors
  • Startup impact analysis (boot time + startup load)
  • Uninstall unused or malicious programs
  • Repair corrupted system files (SFC/DISM)
  • Test Wi‑Fi and Ethernet performance
  • Reset and optimize network adapters
  • Flush DNS and reset TCP/IP stack
  • Optimize cloud sync (OneDrive, Google Drive, iCloud)
  • Update BIOS/UEFI when appropriate
  • Patch security vulnerabilities
  • Clean cookies, cache, and browsing data
  • Sync bookmarks and passwords securely
  • Disable resource‑heavy background processes
  • Optimize power settings for performance or efficiency
  • Defragment HDD (if applicable) / TRIM SSD
  • Update drivers (GPU, chipset, network, audio, etc.) for improved stability and speed
  • Remove spyware, adware, and PUPs
  • Verify firewall and antivirus status
  • Check for unauthorized remote‑access tools
  • Strengthen browser security settings
  • Re‑test boot time
  • Re‑test application load time
  • Re‑test internet speed
  • Provide a summary of improvements
  • Improve airflow and cooling efficiency
  • Clean keyboard, screen, and chassis
  • Dust removal from vents and fans
  • Create restore point after optimization is complete
  • Explain what was fixed
  • Provide security recommendations
  • Suggest hardware upgrades if needed
  • Offer ongoing maintenance or cybersecurity packages
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Personalized Recommendations

Get expert advice from a certified cybersecurity consultant

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Jargon-Free Explanations

Understand what's happening and how to fix it; no tech speak

Instant Scheduling

About TekDok

Providing comprehensive IT support and advanced cybersecurity solutions tailored for both small businesses and everyday users. Our team specializes in computer repair, network security, and custom programming, alongside expert training and consulting. By combining a security-first approach with personalized service, we ensure that every client—from individual households to growing enterprises—receives the dedicated protection and technical expertise they deserve.

BBB Accredited Rating: A+

Years in Business: 22

Products and Services

Antivirus/endpoint protection, Backup & disaster recovery appliances, Business-grade routers & firewalls, Commercial NVRs, External Backup Drives, Managed Wi-Fi access points, Mesh Wi-Fi Systems, NAS devices, Network switches, Password Manager subscriptions, RAM upgrades, Remote monitoring & Management plans, Routers, Secure cloud backup services, Security camera systems, Smart home devices, Speakers, SSD Upgrades, Surge Protectors, UPS battery backups, VPN subscriptions, Webcams, Wi-Fi adapters and much much more.

Why Choose TekDok?

At TekDok, we don't just fix problems — we prevent them. Here's why clients across Arizona trust TekDok with their tech.

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    Save Time & Frustration

    Fast, clear tech support that gets you back to what matters

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    Protect Your Business

    Stay ahead of cyber threats and data loss with proactive security

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    Peace of Mind

    Know your systems are secure, optimized, and professionally maintained

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    Learn as You Go

    Understand what's happening — no mystery, just mastery

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    Trusted Partner

    Build a lasting relationship with a veteran-owned, educator-led tech expert

Why Choose TekDok

What Sets TekDok Apart

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25+ years of hands-on IT and cybersecurity experience

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Veteran-owned, educator-led — we teach as we fix

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Personalized service with fast response times

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Local expertise with remote capabilities

What TekDok Offers

Comprehensive IT Support and Cybersecurity Services Tailored to Your Needs

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Remote Tech Support

Troubleshooting, optimization, and guidance — all delivered remotely. Whether it's a sluggish PC or a software mystery, TekDok gets you back on track fast.

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Cybersecurity Audits

We assess vulnerabilities, recommend fixes, and help you understand your digital risk — so you can sleep better at night.

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Hardware Setup & Repair

From new device setup to diagnosing hardware issues, TekDok ensures your tech is running smoothly and securely.

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Software Training

Learn the tools you use every day — from Microsoft Office to cloud platforms — with patient, jargon-free instruction tailored to your pace.

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Small Business IT Consulting

We help entrepreneurs and small teams build secure, scalable tech foundations — from installations to backup strategies.

Security Cam

Surveillance Equipment

We provide clean, reliable camera installations designed for clear coverage and dependable security. Each system is mounted, aligned, and configured for optimal visibility. Every camera is tested, secured, and set up for remote access so you always have eyes on what matters.

Book Your Housecall Now
Dan-Kowalsky_TekDok

Meet Your Tech Partner

Dan Kowalsky is a USMC Gulf War veteran, technician, and computer consultant with a master's degree in cybersecurity and certifications from CompTIA and PMI.

With over two decades of experience in IT, project management, and business consulting, he founded TekDok to bring clarity, security, and trust back to tech support.

As the founder of Back To Basics Computer Services, L.L.C. in Lake Havasu City (est. 2004), Dan helped thousands of clients navigate tech challenges with confidence. Now his business serves the Prescott, Prescott Valley, Dewey, Chino Valley, and surrounding areas. His approach blends deep technical expertise with a teacher's mindset — empowering clients to understand their systems, not just fix them.

TekDok is more than a service — it's a philosophy: simplify, secure, and support.

Whether you're a small business owner, entrepreneur, professional, or everyday computer user, Dan meets you where you are and helps you move forward.

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USMC

Gulf War Veteran

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Master's

Cybersecurity

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CompTIA

Certified

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25+ Years

Experience

doctors-orders TekDok Edition

Doctor's Orders

At TekDok, we don't just fix your tech — we diagnose, treat, and prevent problems before they spread. Here's a peek inside the exam room:

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"You're Running a Fever"

Your system's overheating — time for a cleanup or thermal tune-up.

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"Time for Your Annual Physical"

Schedule your yearly security audit and hardware check.

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"You've Got a Clean Bill of Heath"

No threats detected. Your system's secure and running strong.

Need a check-up?

The TekDok is in — Book Now

What Clients Say

Real feedback from real people.

William Bandi

CPA, PLLC

"Working with the TekDok, Dan, has been a game-changer for my business. His deep technical expertise, proactive problem-solving, and unwavering reliability have consistently exceeded our expectations. Whether it's troubleshooting malware threats, streamlining our systems, or implementing robust cybersecurity measures, Dan approaches every challenge with precision and professionalism. What truly sets Dan apart is his ability to translate tech jargon into clear, actionable insights for our team. He's not just an IT specialist — he's a strategic partner who empowers my business to operate with confidence in the digital world. I wholeheartedly recommend Dan to any organization seeking top-tier IT support and innovation."

Sarah M.

Prescott Valley

"Dan saved my business from a ransomware scare — and explained everything in plain English. I trust him completely."

James R.

Lake Havasu City

"TekDok is the only tech support I've used that actually teaches you something. I feel smarter every time we talk."

Melissa T.

Flagstaff

"Fast, friendly, and no BS. Dan's the real deal."

Ozzie and Cheryl Anne

Designation

Dan came to our home to fix my new computer. He found that the new antenna our provider had installed was bad. Contacting them, he stayed to keep working on the system until problem was resolved. Working as a team with the provider the system  was fixed. It is great to see someone who cares to make sure we are happy. Thank You Dan!

Contact Us

Drop Off Location

703 East Gurley Street, Prescott Arizona 86301
Phone: 928-727-6972